FAQ + Shipping Information

Note: Please be aware that items ship from The Netherlands. International shipping times are listed below. Please be aware of potential customs fees that you may be charged when the package arrives in your country.



🌿 How long is your processing time? 
Orders are shipped at least once a week. The day of the week varies. Custom work will have a longer processing time, specified in the product description. 



🌿 What shipping company do you use?
Domestic orders are sent through PostNL. International orders are sent through Deutsche Post. Orders from the USA will ship with UPS. All shipments will come with a tracking number.

 

🌿 I'm from the USA. How do the tariffs work?
We collect any applicable tariffs upon checkout, and will remit them for you when we create your shipping label. When you receive your order, you will not receive an additional tariff bill.

 

🌿 How long does shipping take? 
Items are shipped from The Netherlands. Shipping times vary according to your location. After your item has dispatched, please keep the following shipping times in mind:
  • The Netherlands: 1 - 2 working days
  • European Union: 1 - 3 weeks
  • USA: 2 weeks - 3 months
  • Rest of the world: 3 weeks - 3 months


🌿 How can I track my order? 
The best way to track your order will be through the carrier's own website or through third party tracking services, such as parcelsapp and 17track. 

Once the package has arrived in the country of destination, it should be trackable through your local postal company as well.

 

🌿 My address is incorrect
If you have entered an incorrect address during checkout, please email me as quickly as possible so I can adjust it when fulfilling your order. I am not responsible for an incorrect address.
If the package gets returned to me, it can be reshipped to the correct address, or you may receive a refund minus any spent shipping costs. 

 

🌿 Do you accept returns?
We accept returns. If your items arrive incorrect, damaged, or much later than the expected shipping times that are described in the shipping section, please contact me so I can resolve the issue for you. If you are returning your item for another reason, you may be required to cover additional postage.